Welcome to our store! We understand that you may have questions regarding the delivery process of your products. Below, we have provided answers to some frequently asked questions to help you navigate through the delivery experience. If you have any further inquiries, please feel free to contact our customer support team.

Q1: How long does delivery take?
A: The estimated delivery time for our products is between 7-15 working days from the date of order placement. However, please note that unforeseen circumstances, customs clearance, or transportation issues may cause slight delays.

Q2: Do you offer international delivery?
A: Delivery is only available to customers in South Africa at this time.

Q3: How much does shipping cost?
A: We charge a flat rate of R60 across South Africa and free for orders above R450

Q4: How can I track my order?
A: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on the courier's website to get real-time updates on the status and location of your delivery.

Q5: What if my package is delayed or lost?
A: While we strive to ensure timely delivery, delays can occasionally occur due to factors beyond our control. If your package is significantly delayed or you suspect it may be lost, please contact our customer support team. We will assist you in tracking the package and resolving the issue.

Q6: Can I change my shipping address after placing an order?
A: Once an order is placed, it is processed promptly to ensure efficient delivery. Therefore, we recommend reviewing and double-checking your shipping address before confirming your order. If you need to change your shipping address, please contact our customer support immediately. While we will do our best to accommodate your request, we cannot guarantee that changes can be made after the order has been processed.

Q7: What happens if I am not available to receive the package?
A: If you are not available to receive the package at the time of delivery, the courier may leave a delivery notification or attempt delivery on another day. The specific procedures may vary depending on the courier's policies. It is important to follow the instructions provided by the courier to arrange re-delivery or pick up the package from their designated location.

Q8: Do I have to pay customs duties or taxes?
A: No customs charges are payable. The customs fees if any are paid by us, not you as the client.

Q9: Can I request expedited shipping for urgent orders?
A: Currently, we do not offer expedited shipping options. Our estimated delivery time of 7-15 working days is based on standard shipping methods. If you have a specific time-sensitive requirement, we recommend contacting our customer support to discuss any available alternatives.

We hope these FAQs have addressed some of your concerns regarding the delivery process. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to ensure a smooth and enjoyable shopping experience for you.